PLEASE READ THE PRIVACY POLICY CAREFULLY.This privacy policy ("Privacy Policy") describes the collection, use, and disclosure of Personal Information by Tronscan Limited (referred to herein as "TRONSCAN", "we", "our" or "us") for users that access or use the Service provided by us including without limitation on TRONSCAN.org and TRONSCAN.io (collectively, the "Site" or "Service"). This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Service. By using our Service, you agree to the collection, use, and disclosure of your Personal Information which is any information that relates to an identified or identifiable individual.1. TYPES OF DATA WE COLLECTWhile using our Service, you may provide us with certain Personal Information that can be used to contact or identify You. We collect your email address when you create an account. Other information processed when you use the Site or contact us is described in Section 2.This Policy also covers our API dashboard, API usage, subscription and billing functions, and related support channels.This Privacy Policy covers the information we collect about you when you use our Services or otherwise interact with TRONSCAN. This policy also explains how we use this information. By accessing our Site or using our Service, you agree to the collection, use, and disclosure of your Personal Information.2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION ON OUR WEBSITE?From our website, we collect your Personal Information in the following ways:(a) Email addressWe use your email address to help you to create an account with us and login to your account, using the Site;(b) CookiesA cookie is an element of data that a website can send to your browser, which may then store it on your system. We may use cookies in some of our pages to store your preferences and record session information.We strictly do not collect wallet private keys or recovery phrases. Public blockchain addresses and transaction records are inherently public data on the blockchain and are distinct from website account information and technical data, such as IP addresses and session information. We may process IP addresses and related technical logs strictly to operate and maintain the Site, diagnose faults, manage request rates and help prevent attacks. We retain such information only for as long as necessary for these purposes or to meet applicable legal obligations. Any Personal Information we process is handled in accordance with this Policy.The information that we collect is then used to ensure a more personalized service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.As cookies allow you to take advantage of some of the Site's essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to use any products or services on the Site that may require you to log-in.It is important that you prevent unauthorized access to your password and your computer. You should always log out after using a shared computer. Information collected from cookies is used by us to evaluate the effectiveness of our site, analyze trends, and manage the platform. The information collected from cookies allows us to determine such things as which parts of our site are most visited and difficulties our visitors may experience in accessing our site.With this knowledge, we can improve the quality of your experience on the platform by recognizing and delivering more of the most desired features and information. We may also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to our emails and to provide you with a more personalized experience when using our site. Your use of this Site, as well as any subsequent usage, will be interpreted as your consent to cookies being stored on your device.(c) User feedback formOur feedback form requires you to give us your email address so that we can respond to your comments. We use your contact information from the registration form to send you information about our TRONSCAN. Your contact information is also used to contact you where necessary.(d) General Site trackingWe also use third party service provider(s), to assist us in better understanding the use of our site. Our service provider(s) may place cookies on the hard drive of your computer and will receive information that we select, for example, how visitors navigate around our site, what pages are browsed and general transaction information.The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the platform.(e) API usage, subscriptions and paymentsWhen you use our APIs, we may process API-key identifiers, request timestamps, endpoints, response status, usage volume, rate-limit events and related technical information to provide the Services, measure usage, apply plan limits, diagnose faults and prevent abuse. We collect subscription and billing information when you purchase or manage a plan, and may receive information from our payment service provider, Stripe, such as plan type, subscription status, invoice identifiers, transaction amounts, currency, payment status and provider identifiers used to associate payments with your account.Payment information is collected and processed by Stripe under its applicable terms and privacy policy. We receive the information needed to manage subscriptions, reconcile payments, present payment records and resolve billing inquiries. The payment information we receive and retain depends on the payment integration and the information provided to us by Stripe.(f) API inquiries and supportWe collect information you submit when requesting enterprise services or contacting us about an API subscription, payment or other service issue.3.WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?We may use your Personal Information for the following purposes:(a) to enable us to provide our Services and perform our Services to you;(b) to protect the safety and well-being of yourself and/or other customers;(c) to investigate and respond to inquiries from you;(d) for business development purposes such as statistical and marketing analysis, systems testing, maintenance and development, customer surveys or to help us in any future dealings with you, for example by identifying your requirements and preference;(e) to comply with applicable legal and regulatory obligations, including legally binding court orders or requirements of competent authorities, with any related processing of Personal Information limited to what is necessary for such compliance;(f) for all other purposes ancillary to any of the purposes stated above.("Core Purposes")(g) to communicate offers, product, services and information on products and activities;(h) marketing/cross-marketing and communicating with you in relation to products and services offered by us and our service partners as well as our appointed agents; and/or(i) for all other purposes ancillary to any of the purposes stated above.("Ancillary Purposes, "collectively, "Purposes")For API Services, these purposes include authenticating users; issuing and managing API keys; measuring usage and enforcing limits; processing subscriptions and billing; resolving payment errors and disputes; and providing service notifications and support. Payment, subscription-status and quota notices are operational communications. Marketing communications may be opted out of separately where applicable.4. ACCESSING / CORRECTING / UPDATING YOUR PERSONAL INFORMATIONYou may request to obtain information of your Personal Information and also update or make amendments to your Personal Information as below: (a) for online registered customers, you may login to your online account and update your Personal Information.Subject to applicable law, you may also request access to, correction, deletion, restriction or portability of your Personal Information, or object to certain processing. You may withdraw consent where processing relies on consent. Please contact [email protected] for privacy inquiries or requests concerning Personal Information. We will respond in accordance with applicable law.5. TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?We will not trade or sell your Personal Information to third parties. Your Personal Information shall only be disclosed or transferred to the following third parties appointed or authorised by TRONSCAN for the fulfilment of the Purpose of: (a) data warehouses; (b) IT service providers; (c) data analytics and/or marketing agency; (d) legal bodies as permitted or required by law such as in compliance with a warrant or subpoena issued by a court of competent jurisdiction; and/or (e) regulatory authorities applicable to you; and/or (f) safety and security personnel.In addition to the above, your Personal Information may also be disclosed or transferred to any of TRONSCAN's actual and potential assignee, transferee or acquirer (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.We shall take practical steps to ensure that their employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of your Personal Information will observe and adhere to the terms of this Policy.For API subscriptions, we may also share Personal Information with service providers supporting payment processing, billing, email delivery, customer support, hosting and security, to the extent needed for those services or required by law. Payment service providers process payment information under their own terms and privacy policies.6. LINKS TO THIRD PARTY WEBSITESOur Service may contain links to other websites that are not operated by Us. If You click on a third-party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.7. Changes to this Privacy PolicyWe may update Our Privacy Policy from time to time. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect. You are advised to review this Privacy Policy periodically for any changes.8. Additional Information or AssistanceFor privacy inquiries or requests concerning Personal Information, contact [email protected].9. RETENTION OF API AND BILLING INFORMATIONWe retain API, subscription, billing and related support information only for as long as reasonably necessary for service delivery, security, dispute resolution, accounting and legal compliance. Transaction and billing records are retained for the period required by applicable accounting, tax and legal obligations. API access, security and diagnostic logs are retained for the shortest operational period reasonably necessary, and may be retained longer where needed to investigate abuse, security incidents or legal claims. Support communications are retained while needed to resolve a request and maintain an appropriate service record. When retention is no longer necessary, we delete, anonymize or securely dispose of the information, subject to applicable law.10. SECURITY AND DATA INCIDENTSWe use reasonable technical and organizational safeguards designed to protect Personal Information. However, no system is completely secure. If we become aware of a Personal Information incident, we will investigate, take reasonable steps to contain and mitigate it, and notify affected individuals and relevant authorities where required by applicable law.11. INTERNATIONAL TRANSFERSYour information may be processed in countries other than where you reside. Where required, we use appropriate safeguards for international transfers. 
